You have the right to cancel any goods ordered, from the point at which they are ordered, up until the point at which they are despatched. A full refund will be given.
If goods have been dispatched, you may return unwanted items at your own expense within 30 days, and a refund will be provided.
Unfortunately shipping costs cannot be refunded once an order has been despatched. Please obtain Proof of Postage when returning an order.
If you experience any problems with any of our goods, please e-mail us on firstname.lastname@example.org.
Should any goods you receive from us prove to be faulty, we will arrange for a replacement or refund - whichever you prefer. Before returning faulty goods to us, please contact us, and we will arrange to cover the cost of returning the faulty goods.
Should you decide to return any goods which are not faulty, please ensure you return them to us within 30 days. We will arrange for a full refund of the cost of the goods (not shipping), providing the items are unopened, unused and in a saleable condition. We will not be able to cover the cost of returning the goods to us. Please obtain Proof of Postage when returning an order.
Please note that patterns are non-refundable.
How to return items to us
When returning any items to us, please pack your items in appropriate packaging and, if possible, include your original invoice. Please enclose a note to let us know your name, telephone number and whether you would like a refund or an exchange for the items you are returning.
If you are not able to include your original invoice, please be sure to also include your postcode on your note so that we can find your order on our system.
Please post your parcel to the following address:
Snufflebean Yarn Ltd
10 Verde Close
If you have asked for a refund, we will process this as soon as possible, providing the items are unused, unopened and in a saleable condition.
If you have asked for an exchange, we will despatch the replacement items that you have requested as soon as possible (again, providing that the returned items are unused, unopened and in a saleable condition). If an additional payment needs to be taken (i.e. if these replacement items are higher in value than the items you have returned), we will contact you by email to arrange this.